We are looking for a customer service manager to join our growing team. You will not only work closely with our customers to understand and address their business needs, but also interface with our sales, customer experience, product and engineering teams very closely to make sure we place our customers' goals above everything else.
- Teach full product suite to customers, helping them to successfully implement and utilize those tools to address their goals and objectives.
- Onboard new clients, maintain existing customers, negotiate renewal and upsell conversations, and proactively mitigate churn.
- Meet with clients regularly to establish strong relationships.
- Work closely with sales, marketing and engineering teams to share customer feedback and journeys, deliver outstanding client experiences.
- Make a impact on building our customer-centric company culture.
- 6+ years of overall mangement experience, preferably at a high growth start up.
- 4+ years of experience in SaaS account management, customer success, or sales.
- 4+ years of experience in CRMS and helpdesk applications.
- Full stack account management experience: including onboarding/implementation, product adoption, upsells, and renewal management.
- Ability to communicate, present to, and influence key stakeholders at all levels of the organization.
- Advanced problem-solving skills and verbal and written communication skills.
- Excellent listening, negotiation, and presentation abilities.
- Gratitude, a sense of purpose, and a kind and generous demeanor.
- Bachelor's Degree or higher.