Articles

  Can't Open .tgz Site Files, zip file, site files sent to client, unzip

The site files archive provided is in a standard Linux format and will be usable by any host. If...

 Backup Policy

We backup all of your site files on a daily basis. These backups are for emergency restoration of...

 Code Provided Thru Email may be Reformatted

Please provide us with this code in an attached Notepad (.txt) document. This will ensure that...

 Credit Card Security Concern FOR MANUAL CC PROCESSING ONLY

We suggest that clients 'do not' capture credit card information (for manual credit card...

 Gateway does not work with E3, Gateway trouble

We understand you are having some trouble using your current payment gateway. The E3 system...

 How to Contact Support

Our technical support staff can answer your questions quickly and accurately if you include as...

 HTML display - why content does not display properly

Displaying content and images on a website in a specific manner can be a challenge. Your website...

 MS Word "Copy/Paste" Issues

We strongly recommend to NOT copy and paste from Word into the editable areas. Microsoft Word has...

 Multiple / Duplicate Support Request Reply

When a client emails the support team, please submit one ticket, not multiple tickets. Please do...

 PayPal Express

PayPal Pro Express Checkout is a faster checkout method, but does not allow access to customer...

 Press Release Benefits

The most important element a press release provides is exposure.  It provides the potential...

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